Medical Office Communication and Etiquette

Description:

This course provides Medical Virtual Assistants with the essential skills to communicate professionally and effectively within medical settings. It emphasizes respectful and empathetic interactions, proper tone in digital correspondence, and appropriate behavior when handling sensitive patient information—all while maintaining healthcare standards and confidentiality.

Goal:

To help Medical Virtual Assistants develop polished communication habits and professional etiquette that foster trust, efficiency, and positive relationships with patients, healthcare providers, and team members.

Main Features:

• Guidelines for verbal, written, and digital communication

• Email, phone, and chat etiquette for medical settings

• Scripts and templates for common patient interactions

• HIPAA-compliant communication practices

• Role-play scenarios and communication do’s and don’ts

Target Audience:

• New and experienced Medical Virtual Assistants

• Administrative support staff in healthcare settings

• Career shifters entering virtual medical support roles

• Anyone seeking to improve professionalism in healthcare communication