Telehealth Support Skills

Telehealth Support is a comprehensive course designed to equip learners with the essential knowledge and skills needed to effectively support virtual healthcare services. From understanding telehealth platforms and patient coordination to handling technical troubleshooting and HIPAA-compliant communication, this course prepares you to become a reliable and professional part of a remote care team.

Course Goal:

To empower learners with the tools, confidence, and technical knowledge to assist healthcare providers in delivering seamless, secure, and patient-friendly telehealth services.

Main Features:

• Overview of telehealth systems and workflows

• Virtual appointment setup and troubleshooting

• HIPAA-compliant communication techniques

• Patient onboarding and follow-up procedures

• Real-world scenarios and role-play exercises

• Best practices for managing virtual care environments

Target Audience:

• Aspiring and current Medical Virtual Assistants

• Healthcare administrative professionals

• Nurses and support staff transitioning to remote roles

• Anyone interested in remote healthcare operations