This course provides a comprehensive guide to patient scheduling and appointment coordination in healthcare settings. It covers essential tools, communication techniques, scheduling systems, and real-world best practices to help Medical Virtual Assistants handle this vital task with confidence and efficiency.
To equip Medical Virtual Assistants with the knowledge and practical skills needed to manage patient scheduling effectively ensuring smooth clinic operations, reduced no-shows, and improved patient satisfaction.
Overview of appointment types (new, follow-up, urgent, etc.)
Step-by-step scheduling workflows
Handling cancellations, rescheduling, and waitlists
Communication tips for confirming and reminding patients
Introduction to scheduling tools and EHR systems
HIPAA compliance and patient data confidentiality
Downloadable templates and call scripts
Mini quizzes and a final assessment
Aspiring and current Medical Virtual Assistants
Healthcare administrative staff
Remote VAs looking to specialize in medical support
Career shifters entering the healthcare VA industry
This course provides Medical Virtual Assistants with the essential skills and knowledge needed to efficiently manage patient scheduling and appointments in a healthcare setting. It covers calendar management, appointment types, confirmation protocols, handling cancellations or no-shows, and using scheduling software. Emphasis is placed on accuracy, professionalism, and improving patient experience through organized, timely coordination.
